Bilingual Customer Service Representative (Onsite Toronto) Contract-to-Hire | $25.50/hour | 24/7 Shift Rotation We are hiring Bilingual Customer Service Representatives to join a large national call centre in Toronto.

In this role, you will handle phone and email inquiries related to building maintenance and specialized services, delivering high-quality support to stakeholders in a fast-paced environment.

This is a fully onsite, contract-to-hire opportunity with comprehensive training and shift rotation across mornings, afternoons, and nights and weekends.

Shift Details Shift duration: 8 hours (30-minute unpaid break) Shift Timings: Morning: 8:00 AM 4:00 PM Afternoon: 4:00 PM 12:00 AM Night: 12:00 AM 8:00 AM Must be available for rotating shifts, including weekends and holidays Training: 68 weeks (day shift) Key Responsibilities Handle inbound calls and emails related to service requests, inquiries, and complaints Accurately document interactions and maintain detailed notes Resolve customer issues professionally,



including complex and escalated cases Liaise with internal teams and stakeholders to ensure timely resolution Process and manage service requests and communications Deliver exceptional customer service through clear written and verbal communication Manage call flow independently while maintaining quality and productivity standards Adhere to organizational policies and best practices Qualifications & Requirements Fluent in English and French (spoken and written) Minimum 1 year of customer service experience Typing speed of at least 40 WPM Proficiency in Microsoft Office (Outlook, Word, Excel) Strong problem-solving and decision-making skills Excellent organizational and multitasking abilities Solid interpersonal skills and team-oriented mindset Ability to work independently in a high-volume call centre environment Enhanced Reliability Clearance required AI-enabled tools may be used to sort applications based on job-related criteria.

All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human. BITS123

📌 Bilingual Call Centre Representative (Toronto)
🏢 BITS Recruiting
📍 Toronto