Job Description Bilingual Customer Service Representative Remote Support customers in a fast-paced insurance setting where professionalism, collaboration, and strong communication are valued.

This opportunity offers the chance to contribute to service excellence while helping customers navigate a variety of inquiries and concerns.

What is in it for you: Hourly salary of $21.5. 12-month contract with the potential for permanent employment.

Day schedule, 37.50 hours per week.

Enjoy the flexibility of remote work.

Responsibilities: Respond to customer inquiries regarding products and services by phone or email.

Identify customer issues and provide solutions or appropriate follow-up.

Resolve service or billing concerns, including refunds, exchanges, and bill adjustments.

Communicate claim investigation updates and planned adjustments to customers.

Escalate unresolved complaints to the appropriate internal departments.

Maintain detailed and accurate records of customer interactions and actions taken.

Ensure a professional, customer-focused experience while meeting productivity expectations.

What you will need to succeed: Required qualifications Completion of a degree program. 2 years of customer service experience. 2-4 years of experience handling customer inquiries, resolving complaints,



and providing customer support.

Experience accurately documenting customer information, interactions, and actions taken.

Proficiency with computer applications, including MS Outlook and data entry systems.

Ability to work independently and manage competing priorities effectively.

Bilingual in French and English, with the ability to communicate with customers by phone and email, respond to inquiries, explain resolutions, and provide updates regarding claims and service-related matters in both languages.

Preferred qualifications Experience handling billing adjustments, refunds, or service resolutions.

Exposure to inbound and outbound call environments.

Customer service experience in corporate, financial, insurance, or medical settings.

Familiarity with issue escalation processes.

Ability to manage high volumes of calls or inquiries while maintaining service quality.

Why Recruit Action? Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach.

As part of the screening process, some applications may be reviewed using artificial intelligence tools.

Only candidates who meet the hiring criteria will be contacted.

📌 Bilingual Customer Service Representative – 100% Remote (Toronto)
🏢 Recrute Action
📍 Toronto