Join STEMCELL Technologies as Senior Manager of North America Customer Support. You'll provide leadership, enhance team performance, and ensure top-tier service delivery in a contract role.

As the Senior Manager, you'll lead key initiatives aimed at improving customer experiences within the North American region. The position allows you to leverage 10+ years of experience to mentor your team, oversee customer support operations, and align with organizational goals.

Fostering a team-oriented team culture is essential for driving performance.

Key Responsibilities:

- Manage customer support operations and order fulfillment
- Mentor and coach team members to boost performance
- Create and execute strategies for business growth
- Participate in cross-functional strategy execution
- Identify processes to evaluate team effectiveness

Requirements:

- Bachelor's Degree with over 10 years of experience
- Proven ability to influence and communicate across all levels
- Knowledge of customer experience best practices
- Familiarity with ERP/CRM tools including Talkdesk
- High competency in Google Workspace and database apps

Your leadership will empower the Customer Support team at STEMCELL Technologies.

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📌 North America Customer Support Senior Manager (Burnaby)
🏢 STICA STEMCELL Technologies Canada
📍 Burnaby