Lead IT service excellence with the Winnipeg Foundation as the Manager of IT Service Management & Governance. Drive ITSM practices to enhance technology effectiveness and organizational alignment.
As the Manager of IT Service Management & Governance, you will improve IT governance frameworks, oversee service performance, and ensure compliance with stakeholder priorities. The role requires a deep understanding of service desk operations and a passion for digital adoption. You’ll partner with cross-functional teams to optimize technology services and enhance end-user experience.
Key Responsibilities:



- Manage ITSM processes and tool enhancements - Develop and maintain IT policies and procedures - Oversee project intake and demand management - Champion user training and digital adoption initiatives - Monitor IT operating budgets and vendor performance
Requirements: - 5+ years in IT Service Management or a similar role - Experience with enterprise ITSM platforms - Proven leadership in service operations - Robust stakeholder engagement and communication skills - Familiarity with ITIL frameworks and digital transformation
Elevate IT service governance and enhance stakeholder collaboration at the Winnipeg Foundation.#J-18808-Ljbffr

📌 It Service Management Manager At Winnipeg Foundation
🏢 Winnipeg Foundation
📍 Winnipeg