Join Canadian Niagara Hotels as a Guest Services Manager and drive exceptional guest satisfaction. This pivotal role is focused on leading a dedicated team in the heart of Niagara Falls.
Reporting directly to the Director of Front Office, you will spearhead the Front Desk operations and Guest Services initiatives. Your leadership will ensure all guests receive unparalleled service, focusing on training and development within a fast-paced setting. You'll also be responsible for managing guest check-ins/outs and addressing any service recovery needs efficiently.
Key Responsibilities: - Supervise Front Office staff and ensure service excellence - Oversee training, onboarding,



and staff scheduling - Monitor front office performance and compliance standards - Resolve guest complaints and ensure satisfaction - Analyze daily operational reports to improve service
Requirements: - Experience in hotel Front Office or Guest Services leadership - Excellent interpersonal and organizational skills - Proven problem-solving capabilities - Awareness of hotel systems and compliance - Flexibility for evening and weekend work
Lead our team in creating memorable experiences for guests at Canadian Niagara Hotels while promoting hospitality excellence.#J-18808-Ljbffr

📌 Front Desk Leadership Role In Niagara Falls (Winnipeg)
🏢 Socket.dev
📍 Winnipeg