Drive impactful customer relationships as the Senior Director of Strategic Accounts at Siena, emphasizing retention and cross-functional expansion. This senior remote role offers autonomy in problem-solving.

Siena seeks a commercially-driven leader to oversee strategic accounts generating over $100K ARR. You will navigate multi-year partnerships with executives while leading teams to integrate services across their business landscapes. Your cutting-edge approach will redefine account strategies for sustained success.

Key Responsibilities:

- Directly manage and grow a strategic account portfolio
- Design stakeholder maps to identify influence channels
- Lead expansions beyond core CX operations
- Facilitate executive conversations geared toward value
- Work with AEs and PMs to match account requirements with development

Requirements:

- Significant commercial history with quantifiable success
- C-level relationship management experience
- Expertise in navigating complex enterprise accounts
- Proven win-back strategies for at-risk customers
- Hands-on experience with advanced AI development

Shape the future of customer engagement and deliver results at Siena through strategic account leadership.

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📌 Senior Director of Strategic Accounts at Siena (Vancouver)
🏢 Siena AI
📍 Vancouver