Grow with Discover Energy Systems (DES) as a Senior Technical Support Specialist. This role offers a hybrid work model and demands expertise in energy storage solutions and customer interaction.

In this customer-facing position, you’ll provide crucial technical support relating to DES’s lithium energy storage products. Ideal candidates have more than two years of experience in technical environments and a direct customer service background.

You will work collaboratively with engineering and product teams to enhance the service process and support customer satisfaction.

Key Responsibilities:

- Assist customers with technical inquiries via phone and ticket systems
- Conduct case escalation and root cause analysis as needed
- Log all customer-related actions accurately in Hub Spot




- Ensure expert-level product knowledge and up-to-date training information
- Maintain effective communication with clients throughout the support process

Requirements:

- Technical diploma or an engineering degree is preferred
- 2+ years in technical support or service roles
- Skilful in the use of diagnostic tools and CRM software
- Excellent verbal and written communication abilities
- Highly organized and capable of handling multiple tasks

Leverage your solid technical support skills at DES to drive customer success and innovation in clean energy!

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📌 Hybrid Senior Technical Support Specialist (Richmond)
🏢 SOLV4EX Group
📍 Richmond