Become a part of Fortinet's creative cybersecurity team as a Technical Support Specialist. Focus on delivering high-quality technical support while engaging with global customers and enhancing their experience.

As a key member of the support team in Burnaby, you will troubleshoot Fortinet products, guide partners, and contribute to problem resolution. Utilize your background in networking and operating systems to ensure effective solutions while promoting customer satisfaction.

Key Responsibilities:

- Assist with troubleshooting and customer support for Fortinet
- Gather and analyze customer system data for insight
- Recommend corrective actions based on problem analysis
- Conduct follow-ups on technical cases until resolution
- Publish knowledge-based articles to aid customer understanding

Requirements:

- 0-2 years in technical support or networking roles
- Proficiency with Windows, OSX, Linux operating systems
- Knowledge of TCP/IP and routing protocols
- Experience with security technologies like firewalls
- Strong communication skills are essential

Help fortify customer relationships through effective support and teamwork at Fortinet in Burnaby.

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📌 Technical Support Role at Fortinet Burnaby
🏢 Fortinet
📍 Burnaby