Join Clio as a Customer Implementation Expert and empower clients with a premium onboarding experience. This hybrid position emphasizes project management and customer relationship excellence.
As a Senior Implementation Manager within Clio's Customer Success team, located in Burnaby, Toronto, or Calgary, you will ensure smooth integration for Clio's highest value customers. Your responsibilities will include training, stakeholder management, and adaptation of implementation strategies based on client feedback.
With your passion for customer success, you will enhance their journey from project kickoff to successful launch.
Key Responsibilities:
- Drive successful implementation with comprehensive project plans
- Share regular status updates and insights with stakeholders
- Support customers as a trusted advisor during their journey
- Facilitate effective change management for systems adoption
- Gather and champion customer feedback for product improvements
Requirements:
- Proven experience in customer success or implementation consulting
- Exceptional communication and organization skills
- Robust understanding of legal professionals' needs
- 2+ years in project management or enterprise onboarding
- Certification in project management is an asset
Leverage your expertise to enhance Clio's implementation services and client satisfaction.