Hospitality Manager

Company: Crieff Hills Retreat Centre Crieff Hills is a 250-acre retreat centre and culinary farm in Puslinch, Ontario. Our mission is to inspire rest, renewal and transformation through spiritual connection, encounters with nature and engaging experiences. We welcome thousands of guests each year for retreats, meetings, weddings, farm experiences, special events and personal stays. We are looking for a Hospitality Manager who can help make each of those experiences warm, welcoming and memorable. About the Role

The Hospitality Manager is a key member of our Core Management Team and leads the hospitality experience at Crieff Hills. Working closely with the Executive Director and other staff, this person oversees bookings and guest relationships, supports revenue generation, coordinates events and provides leadership to hospitality staff. This is a hands‑on leadership role for someone who genuinely enjoys people and problem‑solving and is equally comfortable welcoming a wedding couple, reviewing a budget, training a staff member or giving a property tour to prospective guests. The successful candidate will be very organized, personable, proactive and able to balance excellent hospitality with the practical realities of running a sustainable organization. What You’ll Do

Guest Experience & Bookings

Create a warm, welcoming experience for individuals, groups, retreat participants and event guests, managing bookings from initial inquiry through arrival, stay and follow‑up using in‑house hospitality software (Retreat Guru) Develop and maintain hospitality procedures and service standards. Anticipate challenges and respond thoughtfully and promptly to guest concerns. Gather and share guest feedback and build relationships that encourage repeat bookings. Conduct property tours for prospective guests and clients.

Hospitality Revenue & Events

Develop creative strategies to increase hospitality revenue (pricing, packages, upgrades and add‑ons) and identify opportunities to increase bookings during quieter periods. Plan,



promote and host special events, including our popular On‑Farm Dinners, in collaboration with the Core Management Team. Support the farm store with restocking, sales and customer service.

Staff & Volunteers

Train, schedule and supervise hospitality department staff. Work collaboratively with volunteers and support volunteer initiatives across the organization.

Communication & Marketing

Keep the Crieff Hills website accurate, timely and engaging. Prepare and distribute a monthly email newsletter featuring news, programs and events. Create and maintain promotional materials with consistent messaging and branding.

Administration & Finance

Work with the Executive Director and Finance Manager to develop and manage the annual hospitality budget and work within approved financial parameters. Coordinate invoicing, deposits and payment information with the Finance Manager.

Leadership

Be a visible, friendly and welcoming representative of Crieff Hills. Participate in weekly staff meetings and contribute to organizational planning. Help foster a workplace culture that is kind, inclusive, collaborative and joyful. Demonstrate initiative, sound judgment and flexibility.

Requirements

Has experience in hospitality, guest services, event management, tourism, retreat centres or a related field. Is highly organized and able to manage multiple priorities at once. Is an excellent communicator with strong administrative and problem‑solving skills. Is comfortable working with budgets, invoices and financial information. Has experience supervising, training and coordinating staff. Is comfortable with technology and learning new software systems (Outlook, RetreatGuru, Sling). Has strong attention to detail without losing sight of the bigger picture. Is responsible and conscientious, able to work independently while also being a cooperative team member. Location & Employment

Location: Puslinch , ON Work location: On site Salary: $ 70,000 YEAR annually Terms of employment: Permanent employment Full time Starts as soon as possible Vacancies: 1 vacancy

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📌 diversity manager (Winnipeg)
🏢 Crieff Hills Retreat Centre
📍 Winnipeg