Explore a fascinating career with Deep Trekker, a leader in underwater robotics. As a Technical Support Representative, you’ll engage in customer assistance, troubleshooting, and training while working with cutting-edge technology.

Deep Trekker is looking for a Technical Support Representative specializing in ROVs. In this role, you will handle customer and dealer inquiries via phone, email, and chat while managing support tickets and providing diagnostics across mechanical and software components. Collaborating with cross-functional teams to resolve complex issues is key, along with meticulous case documentation in our CRM.

Key Responsibilities: • Deliver responsive customer support through various communication channels • Troubleshoot mechanical, electrical,



and software issues effectively • Manage support tickets and customer repairs seamlessly • Maintain product knowledge and assist in training initiatives • Generate quotes and invoices using the ERP system

Requirements: • Experience in technical support or customer service • Solid troubleshooting skills in technical environments • Excellent communication skills • Familiarity with CRM systems for case management • Willingness to participate in On-Call Support rotations

Drive your career forward at Deep Trekker while leveraging your technical support expertise and passion for robotics. #J-18808-Ljbffr

📌 Technical Support for ROVs at Deep Trekker (Winnipeg)
🏢 Halma
📍 Winnipeg