We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.
We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.
Job Summary
Key Focus:
This Role is responsible for supporting the nightly operations of janitorial teams across multiple sites across Ontario pertaining to Adhoc & Specialized Services delivery. This role ensures that these services are delivered efficiently, safely and to the highest quality standards, while maintaining robust customer relationships and managing staff performance.
Customer Relationships & Communication
- Function as the face of United to customers in the field, building lasting partnerships rooted in responsiveness, reliability, and trust.
- Champion a customer-centric culture by aligning field team actions with customer expectations and service standards.
- Lead proactive outreach and store visits to discuss performance, address operational issues, and resolve cases collaboratively.
- Manage escalations with urgency and tact, ensuring all customer concerns are resolved at or above expectations.
- Facilitate structured communications between customers and internal teams to ensure alignment, transparency, and accountability.
Team Supervision and Leadership
- Set expectations of Scope of Work delivery
- Supervise, train, and support Janitorial staff
- Conduct regular site visits to inspect work quality
- Schedule shifts and assign duties to ensure adequate coverage
Operational Oversight
- Collaborate with Teams to come up with action plans to improve quality and productivity
- Coordinate and monitor cleaning operations to meet customer expectations
- Ensure compliance with health and safety regulations, legal, uniform/ID badges compliances
- Respond promptly to services issues and emergencies
Inventory & Budget Management
- Monitor and control operational budgets and costs
- Manage inventory of cleaning supplies and equipment
Internal Communication
- Participate in process improvement and internal business review meeting
- Using Salesforce to communicate to relevant departments on status of work
Recruitment, Training & Development:
- Collaborating with Talent Acquisition to support potential labour coverage
- Support training and performance management of janitorial staff
Job Requirements and Expectation
- Building strong Customer and Team relationships
- Available to address Customer and Team needs and concerns in a timely manner.
- Willing to travel frequently within the designated territory or outside the province as may be required from time to time to support the entire territory.
- Ability to deal with high levels of stress and solve problems as they arise.Ability to work flexible shifts on a rotation basis.
- Available to address concerns in a 24/7 environment.
Skills:
- Communication Skills: Active listening, verbal, and written communication skills
- Advanced technology competency.
- Expertise in floor care and cleaning procedures is an asset
- Process and compliance driven
- Coaching and Mentoring
- Superior time management and problem-solving skills
- Ability to work independently
Education/Experience
- Minimum of 5 years’ experience in the Janitorial industry
#J-18808-Ljbffr
📌 Janitorial Overnight Supervisor (Toronto)
🏢 United Services Group
📍 Toronto
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