Summary

Provide exceptional, personalized customer support by phone, email and chat in both French and English for e-commerce customers. Handle order inquiries, payments, fraud, returns and deliveries while leveraging CRM tools to ensure a seamless and high-quality client experience. Actively identify opportunities to present products and support sales growth within an online luxury retail environment.

Responsibilities

- Respond promptly to inbound calls, emails and chats while maintaining high standards of service.
- Create and manage service tickets accurately in Salesforce Service Cloud to facilitate issue resolution.
- Resolve and follow up on inquiries related to orders, payments, fraud, returns, exchanges and deliveries.
- Maintain and update customer database to ensure a personalized experience.




- Promote products and support sales opportunities through informed product recommendations.
- Assist customers through the e-commerce journey to ensure a smooth online experience.

Requirements

- Minimum two (2) years of customer service experience in luxury, hospitality or high-touch environments.
- Bilingual French and English proficiency, oral and written, serving clients across provinces.
- Experience with CRM systems (ideally Salesforce Service Cloud), e-commerce platforms and Microsoft Office.
- Strong problem-solving skills, multitasking ability and attention to detail.
- Availability to work full time in office at the office and maintain professional presentation and confidentiality.

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📌 Conseiller(Ère) Au Service Client (Candiac)
🏢 Brobston Group
📍 Candiac