Elevate customer experiences at Ribbon as their first dedicated Customer Success Lead. This role involves driving customer adoption, managing key enterprise accounts, and building successful processes.
As a Customer Success Lead, you’ll be pivotal in scaling Ribbon’s operations while engaging directly with enterprise clients. With a hands-on approach, you'll facilitate onboarding, business reviews, and impact measurement for a seamless customer journey. Your expertise will help shape the Customer Success function for optimal results and retention.
Key Responsibilities:
• Manage enterprise customer relationships from onboarding to renewal
• Lead implementation and business review meetings proactively
• Develop and document the Customer Success playbook




• Drive measurable outcomes through product adoption
• Identify growth opportunities and risks early in customer accounts
Requirements:
• 5–7 years in Customer Success or Account Management
• Experience with complex enterprise customers and relationship building
• Robust executive communication and organizational skills
• Familiarity with CRM systems, especially Attio
• Background in HR tech or recruiting technology is an advantage
Become a key player in transforming hiring through exceptional customer support at Ribbon.
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📌 Customer Success Lead at Ribbon (Toronto)
🏢 Social Leverage
📍 Toronto