Affirm is seeking a Resolutions Manager to own the performance and evolution of Affirm's first-party collections program across agent, digital, and AI-powered engagement channels. You will drive customer outcomes, operational efficiency, and recovery performance through vendor management, digital strategy, and AI-enabled servicing. You will collaborate with Product, Engineering, Analytics, Compliance, and Operations to improve customer engagement, scale cutting-edge solutions, and govern
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📌 Remote Collections & AI Strategy Lead (Winnipeg)
🏢 Affirm
📍 Winnipeg
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