Lead AI operational strategies at Zafin in Toronto as the AI Operations Leader. This hybrid role focuses on managing AI agent support and ensuring quality service delivery across client engagements.Zafin is looking for a strategic AI Operations Leader with substantial experience in technical operations management. Your expertise will ensure the operational capacity aligns with client demands, focusing on service quality and continuous improvement initiatives. Your leadership will guide cross-functional teams towards optimized AI delivery processes.Key Responsibilities:
- Ensure efficient and consistent delivery of AI agent services
- Manage operational metrics and identify areas for improvement
- Collaborate with client teams to align capacity with delivery goals




- Establish transparent processes for service intake and prioritization
- Foster a culture of continuous improvement and high performanceRequirements:
- 6-12 years of experience in shared services management
- Demonstrated leadership in technical support environments
- Strong skills in capacity planning and operational metrics
- Familiarity with AI agent delivery lifecycles
- Degree in Computer Science, Engineering, or related fieldLeverage your expertise in AI operations to enhance Zafin's client-facing services and drive impactful results.#J-18808-Ljbffr

📌 Zafin Ai Operations Leadership Role (Toronto)
🏢 Zafin
📍 Toronto