About IT ForceIT Force is a well‑established IT Managed Services Provider in Burlington, Ontario. Established in 1999, it is our mission to make our client's technology EASY, ACCESSIBLE and SECURE. We manage our client's IT infrastructure including security, backup, cloud solutions and helpdesk support.The OpportunityWe are looking for aService Desk Analyst Level Ito ensure our client’s IT systems are robust, reliable, safe and operate efficiently. In this role, you will work in‑office with your colleagues as well as directly our clients. Regular hours are8:15am - 5:00pmwith a 1 hour lunch break, Monday to Friday.Some Of The Non-technical Responsibilities Of This Role AreEnsure service tickets in the PSA system are complete and accurate.Ensure all communications, issues and activities are documented in the PSA & documentation systems.Ensure service tickets are completed expediently and according to process.Verify your solution has been tested and the client is satisfied before completing the ticket.Ensure your solutions adhere to security best practices across client and internal systems.Encourage clients to complete the CSAT surveys upon completing the ticket.Ensure centralized systems are configured, functioning as expected, and alerts/errors are resolved.Attend and participate in company/team events,



meetings and collaborations.What’s in it for you?Competitive compensation & employee benefits plan10% Bonus eligibility, reviewed and paid quarterlyOpen, flexible cultureOn-the-job trainingWhile You Work, We Will Train You, Certify You, And Make Sure You Have All The Tools To Do a Great Job! Some Of The Certifications You Will Receive (if You Do Not Already Have Them) AreCompTIA Tech+Microsoft Endpoint AdministratorHDI Customer Service RepresentativeSome Of The Benefits You Will ReceiveHealth, Drugs, Dental, Vision, Critical Illness, AD&D, Life & Disability BenefitsFree breakfast, lunch, snacks, and beveragesMonthly Fun @ IT Force events for you, spouse, and familyYour Skills & ExperienceWe’re looking for someone with an IT degree or diploma, or at least 2 years of general experience.You Must Already Be Comfortable ManagingMicrosoft Windows operating systemsMicrosoft 365 users & licensingTraits and Behaviours of the Ideal CandidateCustomer Focus - Showing empathy and further seeking to understand your customer’s interests, needs, wants, priorities and situation.Calming - The ability to significantly reduce or stop someone from feeling upset, angry, anxious, or excited.Objective - Not influenced by personal feelings, biases, or opinions when representing information or handling a situation.Thoroughness - Taking great care and attention to detail. Completed in all aspects, without errors or omissions.#J-18808-Ljbffr

📌 Compugen Service Desk Analyst Role (Winnipeg)
🏢 Bunge
📍 Winnipeg