Benefits:

- Company parties
- Competitive salary

????️ Admin & Warranty Coordinator

Full-Time | In-Office | Monday–Friday 8am-4pm Guaranteed full time hours No overtime

About Us

Budget Blinds is the #1 provider of custom window coverings in North America. Budget Blinds 604 is a family-owned, locally operated business serving the Lower Mainland and Fraser Valley. We specialize in custom blinds, shades, shutters, drapery, motorization, and smart-home solutions.

Because our products are custom and our standards are high, warranty management is a critical role in our operation — not customer service fluff, but real problem-solving, accountability, and process control.

Position Overview

The Admin Warranty & Remake Coordinator is responsible for managing all warranty claims, remakes, and post-installation issues from start to finish.

Required Qualities

- Extreme attention to detail
- Confidence dealing with vendors, installers, and sales staff
- Strong documentation habits
- Calm, skilled communication with customers
- The ability to enforce process and timelines

This is not a passive admin role. You will be expected to take ownership , ask questions, follow up aggressively, and keep files clean and auditable.

Key Responsibilities

- Warranty & Remake Management
- Receive, triage, and document all warranty and remake requests
- Determine root cause (vendor error, installer issue, sales error, customer damage)
- Request and organize photos, measurements, invoices, and confirmations
- Place remake orders accurately with vendors
- Track remake numbers, timelines, and resolutions

- Documentation & Systems

- Maintain accurate records in TouchPoint (CRM)
- Upload photos, installation sheets, vendor confirmations, and email chains
- Update internal remake and warranty tracking spreadsheets
- Ensure all files are complete, clean, and searchable

- Customer Communication





- Contact customers professionally regarding warranty issues
- Set clear expectations on timelines and next steps
- Provide calm, confident follow-up — even in difficult situations
- Escalate issues appropriately when needed

- Internal Coordination

- Communicate with installers to clarify issues or missing information
- Work with sales reps when mistakes occur and ensure accountability
- Coordinate with management on repeat issues or training needs

- Reporting & Accountability

- Track trends in:
- Vendor errors
- Installer mistakes
- Sales errors
- Customer-caused damage

- Prepare weekly or monthly summaries for ownership
- Help improve systems to reduce repeat issues

Required Skills & Experience

- Strong organizational and documentation skills
- Comfortable enforcing process and following up
- Confident written and verbal communication (English required)
- Able to manage multiple files at different stages
- Tech-savvy (CRM systems, spreadsheets, email, file uploads)
- Calm under pressure and emotionally mature
- Able to work independently without constant supervision

Preferred

- Experience in warranties, logistics, admin, construction, or trades
- Familiarity with CRM systems (TouchPoint, Salesforce, etc.)
- Experience dealing with vendors or manufacturers
- Background in customer service with problem resolution

Not for

- Avoids confrontation or difficult conversations
- Struggles with follow-through
- Dislikes structure, checklists, or documentation
- Needs constant reminders to complete tasks
- Gets overwhelmed Easily

What We Offer

- Full-time, stable position
- Competitive pay based on experience
- Structured systems and clear expectations
- Supportive ownership team
- Long-term growth opportunity

How to Apply

Please submit:

1. Your resume
2. A short note explaining why you’re good at managing details and follow-up

Salary $22-25 per hour depending on experience

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📌 Admin & Warranty Coordinator (Port Coquitlam)
🏢 Budget Blinds of New Westminster/Surrey
📍 Port Coquitlam