Working week is 3 days office, 2 days WFH. Training period 100% office based.
Role Snapshot
Dealing with all areas of administration relating to mortgages & savings products whilst also liaising with customers regarding queries or chasing for information. Role is approx. 80% admin and 20% customer liaison.
Company & Team
Our client is a highly regarded Financial Services company who base their customer services model on just that, 1st rate service as opposed to the hard sell. This role is set within a team of 13, the role being open purely due to an internal mover – another example of people developing within the business.
Responsibilities
- Act as a trusted & empathetic point of contact for customers, ensuring every query & complex case is resolved efficiently, accurately & with care.
- Manage all aspects of complex mortgage administration inc. Buy to Let, Transfer of Equity, Interest Only mortgages & mortgage arrears cases.
- Handle sensitive cases such as deceased customer accounts, Powers of Attorney, and 3rd party authorities with compassion, professionalism & respect.
- Manage centrally controlled reporting, ensuring accuracy, efficiency & effective results communication.
- Assist in testing new products, system changes & processes.
- Eventual involvement in coaching & training other team members.
- Represent the team in meetings and working groups.
Qualifications
- Customer service background or administration experience.
- Ideally within Financial Services, Banking or Insurance.
- Recent graduates also considered.
- Good MS Office skills, eye for detail and the ability to work accurately within a fast‑paced environment.
Advantages & Progression
Salary is to £29,000 along with an annual bonus, good company benefits including pension & professional study sponsorship. The Customer Administrator role is a great opportunity for progression.