We are looking for a Customer Experience Associate who can understand customer needs and advise best‑suited banking solutions for a positive customer experience.
In This Role, You Will
- Process financial transactions like deposits, withdrawals, and bill payments according to standardized operating procedures, industry regulations, and TD’s Code of Conduct and Ethics.
- Understand and determine customer needs to recommend solutions tailored to those needs while exercising discretion in confidential matters.
- Respond to and resolve customers’ concerns using standard procedures and escalating non‑standard activities, as necessary.
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
- Help build a positive,
diverse and equitable work workplace by promoting team effectiveness and participating in personal performance development.
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up to date on the status of routine activities.
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to achieve operational excellence.
Job Requirements
- High School diploma and/or 1+ year(s) of relevant experience.
- Undergraduate degree or equivalent is an asset.
- Strong administration, organizational, planning, and time‑management skills to work in a fast‑paced environment.
- Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet.
- A go‑getter who can exercise initiative and be accurate and detail‑oriented to handle several tasks and changing priorities.
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.