The (temporary) Administrative Operations Coordinator at our store in Chinook Mall plays a crucial role behind the scenes, responsible for all administrative details supporting sales and client service. This highly organized and detail-oriented position forms the backbone of back-office operations. It supports the management team in various functions, including transactions, repairs, shipping and receiving merchandise, and partnering with sales professionals to ensure a memorable client experience.
Responsibilities include:
- Supporting tasks related to internal processes: receipt of goods, inter-store transfers, inventory control, telephone and internet orders.
- Maintaining organizational integrity of the back office, including sales materials and supplies.
- Processing Atelier Birks service requests, following up on ongoing services, and responding to customer requests.
- Supporting sales professionals and management with their requests.
- Achieving or exceeding sales targets.
- Creating a customer-first setting.
- Building strong relationships with clients.
- Providing personalized advice based on client needs.
Ideal candidate has:
- At least two years of retail sales experience; luxury retail or jewelry experience preferred.
- At least two years of administrative experience.
- Goal-oriented, sales-driven, with a focus on caring for clients and exceeding expectations.
- Strong team values.
- Excellent interpersonal and communication skills.
- Good organizational and learning skills.
- Proficiency in English.
Our promise of delight:
We offer competitive earnings, including commissions, paid time off, Employee Assistance Program, Birks University trainings, and employee discounts.
Join Birks to grow professionally in a caring environment that fosters authentic customer service and long-lasting client relationships.