Lead a dynamic team at our Contact Centre in Quarry Park, Calgary, where you’ll actively coach and handle calls. This hands-on role places you at the heart of operations, ensuring immediate impact.

We are seeking an engaging Contact Centre Team Lead who thrives in a fast-paced environment. You’ll blend mentoring with direct customer interaction, solving escalations while providing real-time coaching. The role demands strong organizational skills and the ability to manage operational decisions effectively, making it ideal for those with previous supervisory experience.

Key Responsibilities: • Lead Contact Centre operations and support staff in real-time • Handle inbound and outbound customer calls efficiently • Resolve customer concerns,



coordinating with field operations • Monitor call queues and service level targets proactively • Conduct daily huddles and onboarding for new hires

Requirements: • Minimum 2 years in Contact Centre, with leadership experience • Robust conflict resolution and customer service skills • Excellent verbal and written communication abilities • Proficient in CRM or scheduling systems • Bilingual (English/French) skills are an asset

Shape team performance while staying connected to customer needs in this influential role. #J-18808-Ljbffr

📌 Hands-On Contact Centre Team Lead (Winnipeg)
🏢 TAPP Workforce Solutions
📍 Winnipeg