Elevate client satisfaction as a Client Services Specialist for MNP’s National Digital Sales team. Focus on engagement and growth opportunities for unmanaged accounts while delivering transformative solutions.
This is a pivotal role for an experienced Client Services Specialist, emphasizing account management and client success at MNP. You will be responsible for understanding clients deeply, managing relationships, and ensuring retention. Your skills in communication will help you activate and grow client accounts, driving business value in line with MNP Digital’s offerings.
Key Responsibilities:
• Build and nurture relationships with key client stakeholders
• Support customer retention and satisfaction initiatives
• Maintain client data in Dynamics CRM
• Meet Key Performance Indicators to drive growth
• Collaborate with Practice and Sales Leaders on forecasting metrics
Requirements:
• Proven experience in account management or client success
• Solid organizational skills with attention to detail
• Familiarity with technology sales in professional services
• Proficiency in Microsoft Office and Teams
• Ability to build trust and credibility with clients
Become a trusted advisor at MNP, focusing on understanding client needs to provide tailored digital solutions.
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