Shape the future of connectivity with Xplore Inc. as a Customer Intelligence Manager in Markham. Oversee customer insights, analytics, and enhance user journeys with your expertise.
In this managerial role, you will focus on building a comprehensive understanding of Xplore's customers, operationalizing initiatives for engagement across marketing, service assurance, and support. Collaborating closely with cross-functional teams, your analytical skills will turn customer data into actionable insights for improved experiences and retention strategies.
Key Responsibilities:
• Operate Customer Intelligence Centre of Excellence effectively • Manage relationships with internal and external analytics sources • Coordinate with analytics teams for reliable insights • Act as a contact for stakeholders needing customer intelligence data
Requirements: • 4–6 years in customer intelligence or analytics roles • Experience in large consumer businesses • Knowledge of NPS and Voice of the Customer programs • Understanding of customer journeys and omnichannel design • Relevant university degree in business or analytics
Kickstart your impact at Xplore by employing your intelligence management, data analytics, and customer journey insights. #J-18808-Ljbffr