As the Operations Manager your responsibility is to oversee and manage day‑to‑day operations of the electromechanical and operational support teams. The Manager will ensure productive, productive delivery of all work under their responsibility. A hands‑on approach is critical to ensure contractual agreements are maintained and executed. Develop and cultivate sound communication with all customers and partners.
Key Responsibilities
- Manage the day‑to‑day operations of the business units to ensure schedules and cost objectives are met or exceeded
- Act as process owner for service and projects, ensure all processes are documented, fully deployed and rigorously improved as required
- Establish and manage performance targets for all team members that compliment business teams and company deliverables
- Identify customer issues and the impact on the business and resolve effectively within a timely manner
- Attend client sites as required for technical assistance and support.
- Implement and manage business processes
- Maintain customer relationships, handling customer concerns in a timely and professional manner
- Hire, develop and assign service technicians and technical resources to support the back‑log of work and ongoing growth of the business units
- Communicate to staff progress on initiatives, policies, process and procedures
- Assist in planning annual budgets
- Manage operating expenses by controlling costs in all areas including salaries and day‑to‑day expenses
- Manage and analyze projects' performance
- Create a manpower plan for operations and develop an effective project/service team
- Develop and manage sub‑trades
- Identify risk including scope, schedule, cost issues and develop action plans to mitigate and overcome risk
- Establish regular meetings to communicate with all stakeholders
- Perform other duties as assigned by Management.
Qualifications
- 5-10 years of field‑related experience
- College/University graduate (Technical certification preferred) plus business management skills
- Proven ability to communicate effectively with a diverse group of internal and external individuals.
- Exceptional verbal and written communication skills in English
- Ability to multi‑task and work within a fast‑paced environment with the ability to prioritize conflicting demands
- Proficiency with MS Office and MS Project applications
Why work at GDI Ainsworth?
We offer a wide variety of benefits and rewards including the following:
- Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation
- Rewards: Service milestones and peer recognition plus employee discounts and incentives
- Flexibility: Hybrid working models, where applicable
- Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company
GDI Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.