We are committed to honest, reliable, and high-quality automotive care. Our shop is built on trust with our customers and with each other and we're looking for a Service Advisor who shares that same commitment to doing things right.
About the Role
As our Service Advisor, you'll be the first point of contact for our customers and a key link between them and our technicians. You'll manage the flow of vehicles, communicate repair needs clearly, and make sure every customer leaves with confidence in the work we've done.
What You'll Do
- Greet customers and listen to their vehicle concerns, translating them into clear work orders for the technical team
- Provide accurate, upfront estimates for repairs and maintenance
- Explain recommended services and repairs in plain language, helping customers make informed decisions
- Coordinate scheduling to keep the shop running efficiently
- Follow up with customers on vehicle status and any changes to the original estimate
- Maintain accurate records and process invoices, payments, and warranty claims
- Build long-term relationships with customers to encourage repeat business and referrals
- Work closely with technicians to prioritize jobs and manage timelines
What We're Looking For
- Previous experience as a Service Advisor, Service Writer, or similar customer-facing automotive role preferred
- Strong communication skills & positivity
- Comfortable multitasking in a rapid-paced shop environment
- Basic understanding of automotive systems and repair processes
- Experience with shop management software is an asset (we use Protractor)
- A valid driver's license in good standing
- A positive, professional attitude and genuine care for customer satisfaction
What We Offer
- Opportunities for growth
- A supportive team environment with experienced technicians
- Mon-Fri schedule with 4-day long weekends, early Fridays in the summer
- RRSP & health/dental benefits
- A crew that actually likes each other!