About the Role

You are the revenue engine of our studios. This is a sales and retention role, not an operations role — your job is to turn intro offers into members, keep members coming back, and own the pipeline from first visit to long-term membership. Youll be on the floor during peak hours, on the phone daily, and accountable for a weekly pipeline report against our revenue goals.

Core Responsibilities

Sales & Revenue

Own membership and package sales across all locations

Drive lead generation through ads, inbound inquiries, and referrals

Work a daily call/text list: final-week intro offers, cancelled autopays, and stalled leads

Lead in-person conversion conversations with intro-offer clients

Track intro-offer expirations and close before they lapse

Run win-back campaigns and hot-lead follow-up

Design and promote the referral program

Manage gift card and promo offers

Deliver a weekly pipeline report: intros booked, conversions, and gap to goal

Member Retention & Experience

Maintain floor presence during peak hours — greet members by name

Book each members next visit before they leave, every time

Flag at-risk members (2+ missed expected visits) and re-engage them





Run member feedback and NPS surveys

Enforce the no-show/late-cancel policy with consistency and tact

Marketing

Own email marketing and newsletters

Build local partnerships that generate leads

Run the marketing side of in-studio events and open houses

Systems

Pull sales and retention reports from Momence

Own Momence configuration: features, settings, and schedule setup

What Success Looks Like

Monthly membership sales vs. goal

Intro-to-member conversion rate

Member retention / churn rate

At-risk member save rate

Referral program participation

Who You Are

3+ years in sales, ideally boutique fitness, hospitality, or membership-based business

Comfortable making daily outbound calls and texts — follow-up is your default, not a chore

Warm and personable on the floor; you remember names and build relationships

Organized and data-driven: you live in your pipeline and know your numbers

Experience with studio management software (Momence a plus)

Available during peak studio hours, including some early mornings, evenings, and weekends

Fully bilingual



📌 Sales & Membership Manager (Montreal)
🏢 Studio Resistance
📍 Montreal