About the job RQ08184 - Specialized IT Consultant

Description

Responsibilities

- Provide daily ongoing Tier 2 subject matter expertise to clients with MS GP 2016, 2018, BSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism
- Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity
- Liaison between users and other team members including Database Administrators (DBAs), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts
- Identify application defects and assist in complex trouble shooting and root cause analysis
- Follow all established Service Management process and identify opportunities for improvement

Qualifications

- 2+ years of experience working in the healthcare industry
- Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health
- Logibec MMS (Materials Management System)
- BSSI HFM (Health Financial Management)




- Knowledge of Service Management Processes with 5+ years experience in supporting remote clients
- Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
- Experience with Footprints Ticketing Application
- Proven track record for building solid working relationships
- Strong interpersonal, and verbal and written communication skills
- Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
- Excellent analytical, problem-solving, and decision-making skills
- Ability to apply strong listening skills to facilitate issue resolution
- A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines
- Microsoft Great Plains 2016, 2018
- BSSI HFM (Health Financial Management)
- Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets

Nice to Have

- CCIM - Community Care Information Management (HRIS and MIS) experience

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📌 Specialized IT Consultant (Toronto)
🏢 Rubicon Path
📍 Toronto