Drive client satisfaction as a Field Support Analyst with MNP Digital in Burlington or Mississauga. Be the go-to expert for resolving complex technical issues through onsite and remote assistance.
As a crucial member of MNP Digital, you will handle Tier 1, 2, and 3 service requests. Your role involves delivering excellent customer service, performing root cause analysis, and ensuring adherence to company policies and guidelines. Utilize your technical expertise to provide timely support and escalate complex challenges to specialized teams when necessary.
Key Responsibilities:
• Serve as the public face of MNP Digital
• Resolve complex technical issues for end users
• Deliver support via Phone/Chat/Email




• Log customer interactions accurately in Service Tickets
• Collaborate to ensure rapid resolution of client matters
Requirements:
• 5 years in IT Call Centre customer service
• Relevant technical diploma or certifications
• Intermediate knowledge of Active Directory and MS 365
• Certifications: ITIL v4 Foundations, Microsoft Azure Administrator Associate
• Strong troubleshooting skills in networking and operating systems
Enhance your career while supporting clients with your technical expertise at MNP Digital.
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📌 Field Support Analyst at MNP Digital (Mississauga)
🏢 MNP
📍 Mississauga