- Assign visits to nurses and home support workers based on local geography and client needs, while ensuring continuity of care and following guidelines and planning procedures
- Manage daily tasks, including receiving and processing client referrals and updates, and responding to phone inquiries from clients, doctors, service providers, and other agencies
- Handle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations, and new client admissions, while also taking care of administrative duties
- Work closely with team members and management to ensure adequate staffing levels each day and deliver quality care. Also, forecast staffing needs for the week
- Support clients, nurses, and home support workers to ensure they receive high-quality care
- Adapt to a fast-paced environment with changing priorities while meeting daily and weekly scheduling deadlines
- Protect confidential information about clients, colleagues, suppliers, and VON's operations
- Perform other duties as assigned
Requirements
- University or college education preferred; high school diploma required
- Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
- Proficiency in MS Office programs, Outlook, faxing software, and database management
- Experience in a logistics or scheduling environment; familiarity with scheduling software such as AlayaCare is an asset
- Experience in a healthcare workplace is advantageous
- Previous customer service experience in a contact center environment is an asset
- Experience in a unionized environment is a benefit
- A current and original copy of a satisfactory Criminal Records Check
- The use of Personal Protective Equipment (PPE) may be required
Core Competencies
Demonstrates strong scheduling and logistics management skills in a healthcare environment, ensuring continuity of care and effective communication with clients and service providers. Proficient in using scheduling software and MS Office tools to manage daily operations and staffing needs.
Highest-signal resume keywords
- Scheduling Management
- Logistics Coordination
- Client Care Support
- Healthcare Experience
- Customer Service
ATS Optimization Keywords
Hard Skills
- Scheduling Software
- Database Management
- MS Office Proficiency
- Medical Terminology
- Office Administration
Soft Skills
- Adaptability
- Communication
- Team Collaboration
- Problem-Solving
Certifications & Qualifications
- Office Administration Certificate
- Medical Terminology Certificate
- Criminal Records Check