Overview

We are seeking a detail-oriented and proactive individual to support our sales and account management team. This role is ideal for someone looking to gain experience in a relationship-driven environment and can become the bridge between clients, internal teams, and operations.

You will play a key role in supporting the Account Manager with client accounts from initial inquiry through order fulfillment, ensuring a smooth, professional, and high-touch customer experience.

Responsibilities

Account & Client Support

- Serve as a support contact for house accounts
- Assist Account Managers with day-to-day client communications
- Respond promptly to client inquiries regarding quotes, orders, timelines, and product information
- Maintain strong, professional relationships with clients through clear and timely communication
- Help prepare quotations and order documentation
- Track orders from confirmation through production, shipping, and delivery
- Coordinate with internal teams (sales, operations, logistics, production) to ensure timelines are met
- Proactively flag potential delays or issues and help identify solutions

Administrative & CRM Management

- Maintain accurate client records, pricing, and order details in CRM and internal systems
- Assist with invoicing, documentation, and follow-up as needed
- Organize files, specifications, and correspondence related to each account




- Support reporting, forecasting, and account tracking

Problem Solving & Continuous Improvement

- Help resolve client concerns with professionalism and urgency
- Identify opportunities to improve processes, communication, and client experience
- Support special projects related to sales operations, marketing, or customer success

Qualifications

- 2+ years of experience in account support, customer service, sales coordination, or administrative support
- Strong organizational skills with excellent attention to detail
- Exceptional verbal and written communication skills
- Comfortable managing multiple priorities and deadlines
- Proficient with CRM systems, Microsoft Office / Google Workspace
- Experience in B2B sales
- Highly organized and dependable
- Client-focused with a professional and friendly demeanor
- Proactive problem solver who takes ownership and accountability
- Comfortable working independently while supporting a team
- Adaptable and eager to learn product details and processes

What We Offer

- Prospect to grow and develop within the company
- Supportive, collaborative team environment
- Be part of a well-established organization with over 50 years of industry experience, while contributing to continued growth and innovation within the healthcare space

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📌 Associate Account Manager (Burlington)
🏢 Cardon Rehabilitation & Medical Equipment
📍 Burlington