Drive customer understanding and AI innovation as a Senior Director at Rogers. Lead the Customer Intelligence strategy to enhance engagement and insights for 30 million Canadians monthly.This role, reporting to the SVP of Digital, spearheads the Customer Intelligence and Digital Customer 360 initiatives at Rogers. You will develop person-centric intelligence frameworks, harness behavioral data, and promote actionable insights to improve business outcomes. Your collaboration with various teams across Marketing, Customer Care, and Technology will shape customer experiences.Key Responsibilities:
- Lead Customer Intelligence strategy and roadmap initiatives
- Establish person-centric customer understanding frameworks
- Connect operational and digital signals for comprehensive insights




- Develop capabilities to identify customer needs and intents
- Deliver intelligence to enhance retention and growthRequirements:
- Over 10 years in Customer Intelligence or related fields
- Proven ability to lead analytics and data organizations
- Robust understanding of customer engagement strategies
- Experience influencing senior leaders and driving change
- Excellent communication and problem-solving skillsElevate your career in customer intelligence and data prominence with Rogers, leading impactful strategies for improved customer engagement.#J-18808-Ljbffr

📌 Senior Director Of Customer Intelligence At Rogers (Toronto)
🏢 Rogers Communications
📍 Toronto