- Directs or responds to telephone inquiries and written requests
- Resolves product and service problems
- Files documents and records of insurance transactions
- Completes endorsements, renewals, rewrites, remarkets and cancellations on applicable systems
- Reviews renewals from Alternate Markets Carriers
- Provides assistance to other Service team members
- Provides quality service while adhering to customer service standards
- Attracts potential members/clients
- Performs other duties within competence, as assigned
Requirements
- An AIC license
- Working towards a CAIB 1 designation would be considered an asset
- The ability to communicate both verbally and in written form in French is required
- Three years’ experience in personal lines, automobile and property insurance
- Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders
- Excellent problem-solving skills and ability to handle customer issues in a pleasant and positive manner
- Superior time management, project management and organizational skills to manage competing priorities
- Intermediate knowledge of Microsoft Office Suite applications and knowledge of TAM and Portal would be an asset
- The ability to communicate in French is considered an asset
Core Competencies
Demonstrates expertise in personal lines, automobile, and property insurance, with a solid focus on customer service and problem resolution. Proficient in managing insurance transactions and providing quality service while adhering to established standards.
Highest-signal resume keywords
- AIC License
- Three Years Experience In Personal Lines Insurance
- Exceptional Communication Skills
- Problem-Solving Skills
- Intermediate Knowledge Of Microsoft Office Suite