Responsibilities

- Staff Supervision & Training
- Supervise and coordinate the activities of store staff to ensure smoonth daily operations
- Train, coach and mentor staff on customer service, store policies, and product knowledge
- Monitor staff performance, provide constructive feedback, and ensure adherence to company policies
- Address any employee performance issues and provide coaching to ensure staff development

- Customer Service

- Ensure high levels of customer satisfaction by overseeing guest interactions and addressing complaints promptly.
- Maintain a positive store atmosphere and ensure customer satisfaction is consistently met
- Resolve customer complaints and conflicts in a professional and courteous manner.

- Sales and Operations

- Support the achievement of sales goals by ensuring effective store operations and product availability
- Assist in maintaining store displays, ensuring they are visually appealing and properly stocked
- Assist customers with product recommendations and demonstrate strong product knowledge
- Monitor store sales performance, report trends, and assist with promotional activities to drive sales.
- Manage the restaurant’s budget, track expenses, and ensure cost control measures are in place.

- Inventory Management

- Oversee inventory control and product replenishment to maintain optimal stock levels
- Perform regular stock counts and track inventory to prevent shortages and overstock
- Manage stock organization, ensuring all products are easily accessible and neatly displayed
- Receive and check incoming shipments and ensure products are stored in appropriate locations

- Store Maintenance

- Ensure the store is clean, organized, and visually appealing at all times




- Oversee the proper functioning of store equipment and report any issues to management
- Ensure the store is safe for both customers and employees by following health and safety regulations

- Cash Handling and Reporting

- Assist with cash handling, register operations, and ensure accurate transactions
- Oversee the cash register process, including balancing cash drawers and making deposits when required
- Assist with preparing daily reports and maintaining financial record in accordance with company policies

- Team Collaboration

- Collaborate with store management and other departments to align store goals with company objectives
- Participate in team meetings and provide feedback on store operations and performance
- Help with opening and closing store procedures, ensuring security measures are followed

Skills

- Proven experience as a Store Supervisor or in a similar supervisory role in the foodservice industry.
- Strong leadership skills with the ability to motivate and manage a team
- Exceptional communication and customer service skills.
- Ability to manage multiple tasks in a fast-paced environment
- Strong problem‑solving abilities and conflict resolution skills
- Basic knowledge of inventory management and point‑of‑sale systems
- High School diploma or equivalent; a degree in hospitality management or business is preferred.
- Availability to work flexible hours, including nights, weekends, and holidays.

Advantages

- Competitive salary and performance‑based bonuses: $23‑$28/hr (including tips) , performance-based bonuses
- Health, dental, and vision insurance
- Discounted meals and drinks
- Paid breaks
- Opportunities for career growth and development

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📌 Supervisor (Toronto)
🏢 Torsap Thai Kitchen
📍 Toronto