Job Title: On-Demand EUC L1 / Smart Hands Support Engineer Job Type: On-Call Support

Job Overview

We are looking for freelance EUC L1 / Smart Hands Support Engineers to provide ondemand onsite IT support for customer location. This is a ticket-based and dispatch support role, ideal for independent IT field engineers.

Key Responsibilities

- Provide onsite Smart Hands and L1 EUC support.
- Troubleshoot desktops, laptops, printers, and peripheral devices.
- Perform hardware installation, replacement, and basic break/fix activities.
- Assist with network connectivity and basic cabling tasks.
- Provide remote hands support for senior technical teams.
- Update tickets, document work performed, and share site reports/photos when required.




- Coordinate with remote support teams and follow project SOPs.

Required Skills

- Experience in EUC / Desktop Support / Smart Hands roles.
- Basic knowledge of Windows OS, hardware troubleshooting, and networking.
- Familiarity with ticketing systems and onsite support procedures.
- Valuable communication and troubleshooting skills.
- Ability to work independently onsite.

Preferred

- Previous field support or data centre support experience.
- Own transportation and basic toolkit preferred.
- Availability for on-call or short-notice assignments.

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📌 Information Technology Specialist (Vaughan)
🏢 Sharp Brains
📍 Vaughan