Volunteer Experience · Work Experience · Work & Career

- Education: Secondary (high) school graduation certificate
- Experience: 2 year to less than 3 years
- Position available: 1
- NOC Code: 60020
- Salary: 36/hr
- Work must be completed at the physical location. There is no option to work remotely.

Youth, newcomers and indigenous people are welcome to apply

- Direct and oversee the daily operations of the cellphone retail and repair store to ensure efficient workflow, quality customer service, and smooth business operations.
- Supervise, schedule, and provide guidance to retail sales staff and repair technicians, ensuring work is completed efficiently and customer service standards are maintained.
- Assist with recruiting, training, and evaluating employees while providing ongoing coaching to improve product knowledge, repair service coordination, and customer service skills.
- Monitor inventory levels of mobile devices, accessories, replacement parts, and repair supplies, placing orders and coordinating with suppliers to maintain adequate stock.
- Resolve customer inquiries, complaints, warranty issues, and service concerns in a professional and timely manner to maintain customer satisfaction.
- Oversee daily cash handling, point-of-sale transactions, refunds, deposits,



and basic financial recordkeeping, ensuring accuracy and compliance with company procedures.
- Monitor store sales performance, prepare regular sales and inventory reports for the business owner, and recommend improvements to increase operational efficiency and revenue.
- Ensure compliance with company policies, health and safety requirements, and procedures for the secure handling of customer devices and personal information.
- Coordinate store merchandising, product displays, promotional activities, and current product launches to attract customers and support sales objectives.
- Maintain a clean, organized, and secure retail environment while implementing loss prevention practices to protect inventory and company assets.
- Stay informed about new mobile devices, wireless products, repair techniques, and industry developments to provide accurate guidance to staff and customers.
- Work closely with the business owner to identify opportunities to improve daily operations, enhance customer satisfaction, and support the continued growth of the business.

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📌 Store Manager – Retail (Belleville)
🏢 Denny's Restaurant
📍 Belleville