Enterprise AI Support – Accenture (St. Catharines, Ontario)Exciting opportunity with our large AI client!Join Accenture's Enterprise AI Support team, providing world-class support for one of the world's leading AI platforms and helping organizations around the globe transform how they interact with next-generation technologies.As part of Accenture's Business Process Delivery group, you'll troubleshoot, improve systems, and ensure every customer experience exceeds expectations.We're offering a $19.62/hour starting wage, a $2,000 signing bonus, and a rapid-track growth path, where high performers often advance within 6–12 months.Why Accenture?At Accenture, you'll join a company recognized as one of Canada's Top Employers for 13 consecutive years.You'll work in a dynamic environment that encourages growth, collaboration, and innovation.What sets us apartCompetitive starting wage of $19.62/hour and a $2,000 sign-on bonusRapid career advancement opportunities within 6–12 monthsComprehensive perks package, including health, wellness, paid time off, and retirement plan optionsShift premiums for hours worked after 9:00 p.M., seven days a weekFull-time schedules (35–44 hours/week) with monthly schedule flexibility based on performanceAnnual performance-based salary increases and recognition programsSpacious, technology-enabled workstations and modern collaboration toolsProfessional development with paid training, coaching, and continuous learning opportunitiesA sense of community and belonging — with active Employee Resource Groups and volunteer initiativesWhat You'll DoAs a valued member of the Enterprise AI Support team, you will:Provide world-class support through customer tickets, ensuring timely and accurate resolutions.Troubleshoot issues remotely using internal dashboards and generative AI tools.Identify opportunities to enhance systems, efficiency, and customer experience.Collaborate cross-functionally and share best practices to strengthen the knowledge base.Continuously learn and adapt to emerging technologies.Basic QualificationsMinimum 1 year of experience in a help desk, technical support roleHigh School Diploma or equivalentFlexibility to work a rotating schedule (evenings,



weekends, and holidays as needed)Preferred QualificationsTechnical or customer support experience in a digital or SaaS environmentProficiency with Salesforce, Datadog, Notion, Stripe, or RetoolFamiliarity with SQL, Splunk, Domains, Chrome Developer Tools, and JSONPost-secondary education in Technology, Computer Science, or a related field an assetTech-savvy, with the ability to learn and apply new tools quicklyExcellent problem-solving and decision-making abilitiesStrong written communication, analytical thinking, and multitasking skillsProfessional SkillsAnalytical and solution-oriented mindsetExcellent communication and interpersonal skillsAdaptability and flexibility in a fast-paced environmentHigh attention to detail and precision in troubleshootingTeam player who thrives in a collaborative, high-performing environmentRole DetailsLocation: St. Catharines, OntarioJob Type: Full-time (35–44 hours per week)NOC Code: 22221 (TEER Category 2)Environment: 24×7 global support – flexibility for evenings/weekends requiredGrow with AccentureJoin a team dedicated to building safe, secure, and responsible AI experiences. At Accenture, you'll sharpen your technical, analytical, and risk-assessment skills while helping ensure every application on our client's AI platform is trusted and compliant—making the digital world safer for everyone.Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position.



The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.Information on benefits is here.Role Location Hourly Salary RangeBritish Columbia/Ontario $19.62 to $19.62#LI-NA-FY25About AccentureAccenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.Accenture.ComEqual Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. #J-18808-Ljbffr

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