At Resolve Sleep Health, we believe that better sleep leads to a better life — and we’re on a mission to help Canadians from coast to coast wake up healthier, happier, and more energized.As Canada’s largest independent provider of sleep health services with over 120 clinics (and growing!), we’re transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we’re making sleep health accessible, effective, and life changing.We are currently seeking aPatient Care Coordinatorto join our team inBurnaby, BCIn this important front-line role, you'll be the first point of contact for patients—setting the tone for a positive, supportive experience from start to finish. You’ll help keep the clinic running smoothly, support our clinical team, and play a key role in delivering excellent care.What you’ll be doing:Welcoming patients and helping them navigate their care journey with friendly, high-quality service standardsCoordinating appointments, managing referrals, and providing administrative supportEducating patients on sleep therapy assessments, support and equipmentHandling insurance claims, payments, and billingSupporting sales of therapy products and resupplyContributing to a clean, organized,



and well-functioning clinic environmentActing as a role model and ambassador to the company by living our shared Resolve Sleep Health valuesWhat you bring:A passion for people and exceptional customer service skillsDetail-oriented and a quick learner who thrives in a busy clinicA team-first mindset and a solutions-focused approachPrevious experience in healthcare, administration, or customer serviceComfort with digital tools, including attention to detail and accuracy in EMR systems, documentation and virtual care (training provided)Fluency in Mandarin and/or Cantonese is a plus; however, all qualified candidates are encouraged to apply.Why you’ll love working here:We know our people are the key to our success, so we invest in making Resolve a great place to work, with:Competitive pay with incentive opportunitiesHealth & Dental Advantages (including Maple virtual care)Employee Family Assistance ProgramWellness + vacation hoursEmployee discounts on products/servicesA supportive, passionate, and fun team cultureThis is more than a job — it’s a chance to make a real difference.Apply today atresolvesleep.ComWe’re committed to fostering an inclusive workplace that reflects the communities we serve. We welcome applicants from all backgrounds and will provide accommodations as needed throughout the hiring process.We thank all candidates for their interest; however, only those selected for an interview will be contacted.#J-18808-Ljbffr

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