Elevate customer experience standards by becoming a Retail CX Policy Expert with micro1. Help shape AI-powered CX systems through your expertise in US retail policies and practices.

As a contractor, you will create authentic return, refund, and eligibility policies that reflect real-world retail operations in the US. This role requires 3-5 years of hands-on CX experience to document nuanced scenarios and provide explicit customer resolutions. Your contributions will enhance AI systems with practical guidelines, influencing their operational effectiveness and end-user satisfaction.

Key Responsibilities:



• Author detailed return and refund policies in line with US standards • Design complex customer-service scenarios to highlight policy gaps • Establish resolutions for both standard and exceptional situations • Create rubrics for assessing AI agent performance • Collaborate with teams to refine policies as project needs evolve

Requirements: • 3–5 years in US retail or e-commerce CX operations • Experience in authoring return and eligibility policies • Strong understanding of US retail conventions • Excellent writing and communication skills • Bachelor’s degree preferred or equivalent experience

Contribute your expertise to redefine CX policy standards and enhance AI effectiveness in retail. #J-18808-Ljbffr

📌 Remote Retail CX Policy Expert (Winnipeg)
🏢 micro1
📍 Winnipeg