IT - Senior Business Applications Services ManagerJob DescriptionPosted Monday, June 8, 2026 at 4:00 AMJAM, making the world sound better, one brand at a time! Do these words sound like music to your ears?Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!Role SummaryThe Senior Manager, Business Applications Services is a senior IT leadership roleaccountable for the end-to-end ownership, governance, and evolution of mission-criticalbusiness application services supporting finance, supply chain, operations, and customerplatforms.Operating within a service-based IT operating model, this role serves as the singleaccountable Service Owner for Business Applications, ensuring that services are:Stable and reliableScalable and secureCost-effectiveContinuously improving and aligned to business outcomesThis position leads cross-functional teams across ERP (JDE), WMS (Körber), CRMplatforms, and supporting application services while driving a 3-year strategic roadmapfocused on modernization, optimization, and value delivery.Scope of ResponsibilityPrimary Services OwnedJDE ERP PlatformCRM Platform Services (Zoho/Salesforce)Business Application Operations & EnhancementsVendor / Package-based Applications (Cloud & SaaS ecosystem)This role provides unified accountability across these domains, ensuring consistentgovernance, prioritization, and service performance.Key AccountabilitiesService Ownership & AccountabilityOwn end-to-end service health, including availability, performance, and reliabilityDefine and manage service KPIs:Application availabilityIncident agingRelease predictabilityBusiness satisfactionEnsure clear ownership of risk, backlog,



and service outcomesAct as escalation point for critical incidents and service disruptionsApplication Lifecycle & Roadmap LeadershipDefine and continuously evolve a 3-year Business Applications roadmapLead:Application rationalizationTechnical debt reductionUpgrade and modernization strategiesAlign roadmap to:Business prioritiesDigital transformation objectivesDelivery Oversight & Release GovernanceEnsure structured governance for:EnhancementsConfiguration changesMinor/medium change deliveryOversee release planning, cadence, and deployment stabilityPartner with IT Delivery (PM CoE) while retaining service accountability for outcomesBusiness Partnership & Stakeholder AlignmentAct as primary IT partner to Finance, Supply Chain, Operations, and Commercial stakeholdersTranslate business priorities into clear service roadmaps and backlog prioritiesLead governance forums and provide:Service health reportingRisk visibilityInvestment recommendationsOperational Excellence & Continuous ImprovementIncident and problem managementMonitoring and service observabilityEstablish automation-first mindset for:Support processesApplication operationsImprove service maturity toward predictable, data-driven operationsTeam Leadership & Organizational DevelopmentLead and develop:Platform Team Leads (JDE, Körber,CRM)Application support and development teamsBuild a high-performing organization with:Clear accountabilityStrong engineering practicesContinuous skill developmentRequired Experience & QualificationsExperience10+ years in IT with:Enterprise applications leadershipERP/WMS/CRM ecosystemsService Owner, Application Manager,



or similarExperience operating in:Service-based or product-based IT models (ITSOM preferred)Technical & Domain KnowledgeStrong understanding of:ERP (JDE preferred)WMS (Körber or similar)CRM platformsKnowledge of:Application lifecycle managementIntegration patternsCloud/SaaS ecosystemsExecutive-level communication and stakeholder managementStrong governance and decision-making capabilityAbility to translate business strategy into technology outcomesWhy Join UsReady to join our team? Here's why ...Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term DisabilityWellness Incentive Program and Employee Assistance ProgramRRSP / 401(k) matching programWork-life balance matters: Flextime, summer hours, paid vacation, and personal time offA casual, fun, and collaborative work environmentLively social calendar— there's always something for everyoneGenerous employee discounts on our productsOngoing learning and development opportunitiesThe chance to work alongside a highly talented, high-performing teamWorkplace CommitmentsWe are committed to providing a safe and healthy work workplace. All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well-being of everyone.We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers.Nexora and its family of brands, including JAM and Almo, are equal opportunity employers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law. #J-18808-Ljbffr

📌 It - Senior Business Applications Services Manager (Quebec City)
🏢 JAM Industries
📍 Quebec City