Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.Make an impact with our Business Technology Services team as an ITSM Process Manager. This diverse team of tech-savvy problem solvers embraces digital transformation, and the possibilities technology brings to the future of our industry. As a trusted advisor, you'll help connect people, processes, and technology to deliver reliable support, modern digital experiences and scalable solutions to help our team members work smarter, faster, and more effectively.MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.ResponsibilitiesOwn the governance, adoption, and continual improvement of IT Service Management (ITSM) processes, ensuring alignment with business and operational objectivesEstablish and maintain process standards, controls, performance measures, and best practices to support effective service deliveryLead Configuration Management and CMDB governance, ensuring configuration data, service relationships, and operational information remain accurate and reliableMonitor service performance through KPIs, reporting, and trend analysis, identifying opportunities to improve reliability, efficiency, and user experienceDrive continuous improvement initiatives by addressing recurring issues, service risks, and operational challengesLeverage automation, analytics, AI,



and other technology solutions to streamline processes and enhance operational effectivenessPartner with technology teams, service providers, and business stakeholders to drive process adoption and organizational alignmentProvide guidance, communication, and coaching to support ITSM best practices across the organizationCoordinate and support major incident management and service improvement activities as requiredSkills And ExperienceAt least 4 years of experience with IT Service Management (ITSM) principles and frameworks (e.G., ITIL)Experience with ServiceNow administration, configuration, or process managementKnowledge of Configuration Management Database (CMDB) concepts, governance, and best practicesStrong analytical and problem-solving skills with the ability to interpret data and identify improvement opportunitiesExperience leading process improvement, governance, or operational excellence initiativesExcellent communication, stakeholder management, and relationship-building abilitiesAbility to influence cross-functional teams and drive organizational changeMyRewards@MNPWith a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible perks, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible 'Dress For Your Day' environment, firm sponsored social events and more!Diversity@MNPWe embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply! #J-18808-Ljbffr

📌 Itsm Process Manager (Calgary)
🏢 MNP
📍 Calgary