At TELUS Health, we're transforming how technology supports healthcare across Canada. As a Bilingual Technical Customer Service Agent, you'll be on the front line helping healthcare professionals, organizations, and clients effectively use TELUS Health software and technology solutions. This is a technical support role where your troubleshooting skills, comfort with technology, and ability to guide clients through software-related issues will be essential. You'll investigate technical problems, identify solutions, and help ensure our healthcare technology continues to support the people who rely on it every day. If you're tech-savvy, curious, solutions-oriented, and passionate about helping others, we'd love to meet you.

Bilingual Technical Customer Service Agent (TELUS Health) What You'll Do

Provide first-level technical support via phone, email, and ticketing systems to TELUS Health clients and healthcare professionals

Troubleshoot issues related to TELUS Health software applications, systems, hardware, and connectivity

Assist users with software navigation, system functionality, technical errors, access issues, and configuration

Diagnose technical problems by asking the right questions, gathering information, and identifying the root cause

Guide clients step-by-step through technical solutions in a clear and professional manner

Analyze issues, determine their severity, and prioritize or elevate complex technical problems when required

Support users working in Windows-based environments and with various healthcare technology solutions

Accurately document technical issues, troubleshooting steps, and resolutions in the ticketing system

Follow up with clients to ensure issues are fully resolved and deliver a high-quality customer experience

Continuously develop your knowledge of TELUS Health applications, systems, technologies, and healthcare solutions





Qualifications

Bilingual in French and English - required

Experience in technical support, IT, help desk, software support, or technology-focused customer service

Strong troubleshooting skills across software, hardware, connectivity, and basic network issues

Strong computer skills, including Windows and Microsoft Office

Ability to learn new systems quickly and explain technical solutions clearly

Solid communication, problem-solving, multitasking, and customer service skills

Availability to work rotating shifts between 7:00 AM and 12:00 AM (midnight) ET, 7 days a week

Highly valued assets

Experience with healthcare technology or healthcare software

Background in pharmacy, dental, medical, health benefits, insurance, or other healthcare environments

Experience supporting healthcare professionals or clients

Knowledge of healthcare workflows, billing, claims, prescriptions, or patient-related processes

Experience with Kroll, AssystRx, or similar healthcare applications

Technical education, certification, or hands-on IT experience

Why join TELUS Health? Build your career at the intersection of technology and healthcare. Use your technical expertise to support healthcare professionals across Canada while gaining experience with TELUS Health solutions and making a meaningful impact.

Additional Information

Full-time, remote position

Rotating shifts between 7:00 AM and 12:00 AM (midnight) ET, 7 days a week

Advanced French and English proficiency required due to the national scope of the role

Candidates may be subject to a Government of Canada Personnel Security Screening

At TELUS Health, we're committed to creating an inclusive workplace where diverse perspectives and talents are valued.

Bring your technical expertise to TELUS Health and help make healthcare technology work better for everyone.

#J-18808-Ljbffr

📌 Technical Customer Service Agent (Bilingual) | TELUS Health (Montreal)
🏢 Telus
📍 Montreal