Job Responsibilities

- Perform consistently in measured core areas:
- Achieve target unit growth in assigned territory
- Achieve target revenue growth in assigned territory
- Manage performance to Average Sale Price
- Meet quarterly Sales Activity Index expectations:
- Meet average meetings per day expectations (2.4 Events/day)
- Identify and log customer opportunities
- Log all calls, emails, visits and trainings, as appropriate, in Salesforce CRM
- Calendar should be current and scheduled out 2 – 4 weeks

- Cultivate client relationships, actively utilizing consultative selling approaches for development of current and new business referrals.
- Attend and actively participate in all customer events and classes
- Promote and invite customers to classes, regionals, and other Starkey events
- Attend and present at local customer events
- Be knowledgeable about business and advise customers on growth opportunities
- Schedule office visits with customers in order to uncover needs for improving their business and developing plans for implementation. Identify accounts that would benefit from a review of their existing business plan or development of a new plan. Work with Inside Sales to outline the proper next steps for the account.
- Discover opportunities for Starkey to help the customer
- Work with customers to develop action items for business improvements
- Provide technical support to customers when needed
- Communicate opportunities to team members
- Follow up with opportunities to close (yes or a no)
- Take next step in developing the relationship
- Identify Training and Marketing needs for the customer




- Schedule appointments with new and existing accounts, including private practice audiologists and hearing instrument professionals.
- Train Customers on new products and fitting techniques
- Present, train or teach Starkey products, software and technologies
- Speak at in-house conferences and training sessions
- Prepare and participate in customer training when called upon
- Conduct classes, demonstrations and workshops
- Prospecting Dabbler and Non-buyer in accordance with quarterly Sprint parameters
- Call and visit new and inactive accounts in territory and develop opportunities
- Develop a touchpoint and onboarding strategy for selected prospects
- Collaborate with Inside Sales and leadership
- Play an active role in professional development
- Proactively acquire new knowledge and skills through company trainings and resources
- Continually develop and fine tune the sales approach and closing skills
- Complete and pass knowledge assessment as directed by your Manager
- Complete knowledge refresher course as directed by your Manager
- Receive training on current products and techniques
- Attend all required sales meetings and training sessions held virtually or at Starkey facilities
- Communicate with Credit group to maximize the effectiveness of sales promotions and minimize A/R accounts for Territory.




- Assist in managing slow paying accounts through dialogue with customer
- Understand who should receive promotional communications and who should not
- Work with Inside Sales Representatives, National Sales Manager and Starkey Leadership to improve communication and increase units and profitability of the territory.
- Participate and contribute to group discussions, meetings and presentations. Establish and maintain productive, respectful working relationship with co-workers, support staff and management. Work within the Business Unit with the goal of clear communication and organization with the sole intent of increasing Market Share.

Job Requirements

- Education
- Bachelor’s degree in Audiology or Hearing Instrument Specialist (HIS) is required
- Master’s Degree/AuD in Audiology or Hearing Instrument Specialist (HIS) is preferred

- Experience

- Hearing Industry experience strongly preferred
- Minimum 2 years of sales experience desirable
- Minimum 6 months of customer service experience desirable
- Training: 6 months to one year

- Knowledge / Technical Requirements

- Knowledge of hearing instruments is an asset
- Excellent problem solving, and decision‑making skills required
- Excellent oral and written communication skills
- Excellent Presentation Skills
- Ability to work and travel independently
- Excellent people skills
- Team Player – Ability to work cooperatively building trust and respect

Travel Expectations

Travel 80% of the time visiting customer offices and attending industry events

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📌 Territory Manager-Western Canada (Mississauga)
🏢 Starkey Hearing
📍 Mississauga