Location:

Toronto, ON

Hybrid : 2–4 Days WFO |

Duration : 12 Months

We are seeking a

Salesforce Production Support Analyst

with strong Salesforce development, administration, and production support experience, along with hands‑on

nCino

expertise.

Job Description:- Key Requirements

3+ years

of Salesforce Administration & Development experience.

2+ years

of nCino Loan Management experience with knowledge of lending operations.

Robust hands‑on experience with

Apex, Triggers, Batch Apex, Visualforce, Lightning, SOQL/SOSL .

Experience with

Salesforce REST APIs, integrations, and data connectors .

Strong knowledge of

Salesforce objects, workflows, security, reports, dashboards, and data models .

Proficiency in

SQL and relational databases .

Experience troubleshooting





production incidents, integrations, and Salesforce customizations .

Knowledge of

SSL, SAML, and JWT certificates

for system integrations.

What You’ll Do

Manage

end‑to‑end production support , incident triage, troubleshooting, and resolution.

Support

deployments, releases, hotfixes, and post‑release validation .

Administer Salesforce users, permissions, configurations, and environments.

Troubleshoot and optimize

Salesforce applications and integrations .

Collaborate with business and technical teams to deliver reliable Salesforce solutions.

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📌 Salesforce Production Support Analyst (Winnipeg)
🏢 TEKGENCE
📍 Winnipeg