Elevate guest experiences as the Strategic Insights Manager at WestJet. This in-person role focuses on leading research and actionable insights to enhance both employee and brand engagement.
Join WestJet's Strategic Insights Team as a Manager. With your extensive experience in market research and analytics, you will guide a high-performing team. You will ensure that insights from enterprise research inform strategic decisions, enhance the guest experience, and drive operational improvements.
Key Responsibilities:
• Lead a high-performing Strategic Insights team
• Oversee enterprise research and insight initiatives
• Translate data into actionable strategic recommendations
• Collaborate with business leaders to meet insight needs
• Improve research methodologies and delivery efficiency
Requirements:
• Bachelor’s degree in related fields
• 7+ years in customer insights or strategic analytics
• 3+ years of leadership experience
• Robust background in qualitative and quantitative research
• Experience with Medallia or Qualtrics required
Utilize your strategic insight expertise to drive meaningful changes at WestJet.
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📌 Strategic Insights Manager at WestJet (Calgary)
🏢 Westjet-Airline
📍 Calgary