Kelly Services' has partnered with a medical manufacturing client in Markham, ON to recruit for a TEMP to potential perm prospect

Role: Order Management Representative/ Customer Service

Temp for 9 months with possibility of extension or conversion

Monday to Friday onsite in Markham,ON

Salary: $48,000-$60,000 annually

The Customer Service Representative is responsible for managing the full lifecycle of customer orders while maintaining customer expectations and experience. This role ensures accurate order entry, coordination with production planning, QA release, logistics, and shipping teams, and timely communication with customers. The position acts as the primary point of contact for order processing, product availability, shipment scheduling, and issue resolution while maintaining compliance with all the internal and external regulations and requireme nts.

Order Management & Processing

Manage end?to?end order processing from order receipt to final delivery

Enter and validate customer orders in ERP systems (e.g., SAP, Oracle, JD Edwards).

Confirm product availability, batch release status, and lead times with planning and QA.

Coordinate with production, warehousing, and logistics to ensure on?time fulfillment

Prepare and verify required documentation (COAs, packing lists, invoices, SDS, customs documents).

Track shipments and proactively communicate delays or changes

.

Customer Communication & Support

Serveas the primary contact for customer inquiries, order status updates, and issue resolution.

Maintain strong relationships with pharmaceutical clients, distributors, and contract partners.

Handle complaints, returns,



and deviations in collaboration with QA and Quality Systems.

Provide product information, pricing confirmation, and delivery schedule

Compliance & Documentation

Ensure all order?related activities comply with GMP, GDP, ISO standards, and internal SOPs.

Maintain accurate and audit?ready records in ERP and CRM systems.

Support internal and external audits by providing documentation and process details.

Follow controlled document procedures for COAs, batch records, and regulatory paperwork

.

Cross?Functional Collaboration

Work closely with Production Planning, QA/QC, Regulatory Affairs, Logistics, and Finance.

Participate in SOP discussions related to customer demand and inventory planning.

Support continuous improvement initiatives in order management and customer

experience.

Requirement:

Post secondary education in business administration or a related field.

2–5 years of customer service or order management experience in pharmaceutical, biotech, or regulated manufacturing.

1+ years’ experience with end-to-end order processing.

Previous experience with data entry, preparing quotes/invoices and customer orders is required.

Effective communication skills (both verbal and written) is required.

Advanced Excel experience is a must.

Previous experience using QuickBooks,



SalesForce and other ERPs is needed.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

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