Lead a dynamic team at our Contact Centre in Quarry Park, Calgary, where you’ll actively coach and handle calls. This hands-on role places you at the heart of operations, ensuring immediate impact.
We are seeking an engaging Contact Centre Team Lead who thrives in a fast-paced setting. You’ll blend mentoring with direct customer interaction, solving escalations while providing real-time coaching. The role demands strong organizational skills and the ability to manage operational decisions effectively, making it ideal for those with previous supervisory experience.
Key Responsibilities:
• Lead Contact Centre operations and support staff in real-time
• Handle inbound and outbound customer calls efficiently
• Resolve customer concerns, coordinating with field operations




• Monitor call queues and service level targets proactively
• Conduct daily huddles and onboarding for new hires
Requirements:
• Minimum 2 years in Contact Centre, with leadership experience
• Strong conflict resolution and customer service skills
• Excellent verbal and written communication abilities
• Proficient in CRM or scheduling systems
• Bilingual (English/French) skills are an asset
Shape team performance while staying connected to customer needs in this influential role.
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📌 Hands-On Contact Centre Team Lead (Calgary)
🏢 TAPP Workforce Solutions
📍 Calgary