What do you want to be today? Edmonton Public Library is looking for a fun, agile customer service expert to join our team! This is an exciting opportunity for an enthusiastic customer service ninja (aka Library Assistant) who enjoys working with the public in a challenging and quick-paced environment.
Job Number
55870
Qualifications
- An Information Management/Library Technology diploma or a directly related diploma with significant course content focused on education or community work, or an undergraduate degree from a recognized institution.
- A minimum of one year's work experience in a library or an environment where customer service is a core focus.
- Experience in the use of Microsoft Office programs, web-based services and other applications.
- Experience in providing reference services and readers' advisory services is preferred.
- Experience in developing and presenting classes and events for customers of all ages is required; a particular emphasis on leading activities for young children is preferred.
What do you need to bring to this position?
- A commitment to upholding the Canadian Federation of Library Associations position statements on Intellectual Freedom and Diversity and Inclusion .
- Enthusiastic with the ability to provide excellent customer service.
- Demonstrated excellence in using communication and interpersonal skills.
- Ability to contribute positively and work effectively within a team environment.
- Comfortable with facilitating classes and events using new technologies.
- Ability and knowledge to assist customers with the use of technology, devices, information resources (print and electronic) and in the use of various service applications and web based platforms.
- Effective and creative problem solving and trouble shooting skills.
Physical Requirements
Physical requirements of the Library Assistant position include frequent standing, walking, and bending; lifting library materials, reaching to place materials on shelves, and pushing and pulling book carts.
Note
- This position consists of varied schedules which include day, evening and weekend shifts.
- Satisfactory background screening is required for the Library Assistant position, which includes a Criminal Record Check/Police Information Check.
About the Branch
Please click HERE to view information about the branches.
Who we are
The secret ingredient for making EPL a magical place is no secret at all; in fact, it's very simple: We share. We share stories, ideas and experiences. We share with our customers, our communities, and ourselves. We are Edmonton's largest lender of all manner of information and entertainment.
Pay Band
$32.40 - $41.34 per hour* *Approximately $59,194 - $75,544 per annum based on a 35 hour work week. Shift differential may apply in accordance with the terms and conditions of the CSU 52 Collective Agreement.
Classification Title
Library 4
Posting Date
Aug 13, 2026
Closing Date
Aug 23, 2026, 11:59:00 PM (MDT)
Number of Openings (up to)
1 - Ongoing Part-time
Union
CSU 52
Department
Public Services Department (Edmonton Public Library)
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📌 Library Assistant - Woodcroft Branch (Edmonton)
🏢 City of Edmonton
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