Are you passionate about providing top-notch service and keeping everything on track? As an Ocean Freight Coordinator, you’ll be a key member of the operation, ensuring smooth and efficient logistics for Montreal Ocean Freight and Logistics accounts. You’ll be a go‑to person for both this industry‑leader’s clients and their internal teams, delivering exceptional support and keeping everyone informed and satisfied.

Full‑time

CA$40.00 hourly

In this very important role, you will be empowered and entrusted to:

Offer outstanding client service that makes this leader organization’s clients feel valued and understood.

Monitor and report on the performance of their customers and vendors, ensuring everything runs like a well‑oiled machine.

Be a primary point of contact, answering questions, solving problems, and facilitating seamless communication between their clients and their team.

If you thrive in a dynamic setting and love the idea of being at the center of logistics excellence, we want to hear from you!

Position Description

Coordinate transportation and movement of goods based on customer demands, including ocean, cross‑border, domestic, FTL, LTL, and assist other departments when needed.

Maintain communication via email, phone, internal TMS systems, and verbal interactions between external and internal customers.

Ensure shipment accuracy and minimize delays.

Provide and track service quotations for customers.





Advise clients on transportation and payment methods, issue freight bills and invoices to brokers or customers, and ensure proper record retention and documentation.

Track and trace vendor orders, reporting any anomalies.

Arrange “white glove” services for customers, including unpacking, packing, and transporting sensitive equipment.

Coordinate pickup and delivery orders with trucking companies, airlines, and/or bonded facilities.

Maintain prompt and accurate communication with customers, external branches, and subcontractors.

Perform light warehouse duties, such as moving pallets with a pallet jack and small boxes when required.

Perform various other duties as needed.

Experience Experience in 3PL, load brokering operations, or dispatch operations is an asset.

Qualifications

General knowledge of the freight forwarding NVOCC environment.

Ability to understand and meet customer needs and requirements, providing quality service.

Strong verbal and written communication skills.

Excellent time management and task prioritization skills.

Ability to remain calm in stressful situations, work under pressure, and meet deadlines.

Critical thinking and problem‑solving skills.

Basic knowledge of Microsoft Office products, including Excel and Word.

Education

High School Diploma

Transportation of Dangerous Goods certificate is an asset

#J-18808-Ljbffr

📌 Operations, Pharma Specialist, Air Freight (Winnipeg)
🏢 DSV
📍 Winnipeg