Title posted on - North Nova Operations Manager

Posted on August 13, 2026 by Employer details Nova Scotia SPCA

Job details

*Location:* Nova Scotia SPCA ? Stellarton, Nova Scotia

*Job Type:* Full-time

*Compensation:* $27 per hour with consideration for experience & qualifications

*Start Date:* As soon as possible

Key Duties & Responsibilities

Leadership & Team Development

- Foster a positive, collaborative, and professional workplace culture across the North Nova facility.
- Provide leadership, coaching, mentorship, performance management, recruitment support, and conflict resolution for Shelter and Hospital teams.
- Develop and manage staffing schedules to ensure adequate operational coverage and service levels.

Operations Management

- Oversee daily hospital and shelter operations, ensuring efficient workflows, high standards of care, and compliance with policies, regulations, and safety requirements.
- Monitor performance, maintain operational records, support policy and procedural changes, and identify opportunities for continuous improvement.
- Ensure facilities are safe, clean, and well maintained, while collaborating with leadership to address operational and facility-related challenges.

Client & Community Relations

- Promote exceptional customer and client service and effectively manage concerns, complaints, feedback and service recovery
- Support community, donor, volunteer, outreach, marketing and public engagement initiatives aligned with organizational goals.
- Build and maintain positive working relationships across the North Nova facility with staff, volunteers, veterinarians, suppliers and community partners.

Animal Care & Clinical Coordination

- Monitor animal population management, capacity, waitlists, length of stay, and overall animal outcomes.
- Coordinate veterinary service requirements and support collaboration between operational teams and veterinary professionals.




- Provide oversight and support regarding animal assessments, animal pathway planning, and related care decisions.
- Promote initiatives that improve animal outcomes and support organizational animal welfare objectives.

Financial & Business Management

- Track, monitor, and report operational and financial performance metrics while supporting labour management and corrective action planning.
- Manage inventory, purchasing, vendor relationships, and cost-control measures.
- Support revenue generation, business development, and operational improvements to enhance efficiency and performance.

Strategic Leadership

- Collaborate with medical, operational, regional, and provincial leadership teams to align operational priorities with strategic objectives.
- Contribute to the development and improvement of policies, procedures, operational standards, and continuous improvement initiatives.
- Support organizational growth, sustainability, special projects, and long-term operational success.

Thrift Store Support

- Ensure the Thrift Store team is informed of relevant facility communications and operational updates.
- Collaborate with the Thrift Store Manager to address facility concerns and provide support as needed.

Experience, Skills and Qualifications

- Registered Veterinary Technician in good standing
- 3-5 years? work experience in a veterinary medicine or relatable industry position.
- 1-2 years? experience working in management or a leadership role in veterinary or related healthcare setting.
- Strong leadership and decision-making skills, with the ability to manage complex situations confidently.
- Practical and medical understanding of animal care.
- Demonstrated excellence and experience in multitasking and handling dif

Additional Information

- Location Recent Glasgow , NS
- Work location On site
- Salary $ 27.00 HOUR hourly
- Terms of employment Permanent employment Full time
- Starts as soon as possible
- vacancies 1 vacancySource #
- New Glasgow, NS

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